STB* REFUND POLICY & PROCESS
Refund for Set Top Box (STB):
The Subscriber has the option to return the STB to RealVU in full working condition. Refund will be calculated at the depreciation rate of 2.5% per month in accordance with the following table and terms & conditions:
|Conditions||Deductible Amount||Total Deductible Amount|
|Return within 1st Year||1020||1020|
|Return after 13th Month||85||1105|
|Return after 14th Month||85||1190|
|Return after 15th Month||85||1275|
|Return after 16th Month||85||1360|
|Return after 17th Month||85||1445|
|Return after 18th Month||85||1530|
|Return after 19th Month||85||1615|
|Return after 20th Month||85||1700|
|Return after 21st Month||85||1784|
|Return after 22th Month||85||1869|
|Return after 23th Month||85||1954|
|Return after 24th Month||85||2039|
|Return after 25th Month||85||2124|
|Return after 26th Month||85||2209|
|Return after 27th Month||85||2294|
|Return after 28th Month||85||2379|
|Return after 29th Month||85||2464|
|Return after 30th Month||85||2549|
|Return after 31st Month||85||2634|
|Return after 32th Month||85||2719|
|Return after 33th Month||85||2804|
|Return after 34th Month||85||2889|
|Return after 35th Month||85||2974|
|Return after 36th Month||85||3059|
Terms & Conditions:
1. The Subscriber is required to bring the STB to the designated ‘Collection Point’. In this regard, please call at 16442 or visit RealVU Website from 15th October 2018 onwards to locate the nearest “Collection Point”.
2. Irrespective of location of purchase, for eligibility of refund the Subscriber is required to follow the process as detailed below:
a. Proof of ownership (Original SAF or Money receipt or Warranty Card) (Any one of these documents)
b. Subscriber ID verification: Subscriber ID (Mandatory) & Registered Mobile Number (RMN). Additionally subscriber will need to bring their original National ID or Passport along with a copy of National ID or Passport for submission.
c. Required components for Refund Eligibility are STB, RCU, PSU, HDMI and RCA or AV Cable, all in working condition
d. Duly filled and signed STB Collection Form (available at the Collection Point)
e. Required information for refund: Name & Address, Bank Name, Branch Name and Account Number for online transfer or MFS type and number.
Note: No refund will be applicable if the above criteria are not met.
3. The RealVU representative at the collection point reserves the right to verify the working condition of the STB component.
4. Subject to successful verification of Subscriber information and STB in working condition, the mode of payment will be as per Subscriber’s selection in the STB Refund Process Form. Refund options are either Bank transfer or MFS (bKash or Rocket). The applicable refund amount will be disbursed to the Subscriber within 15 working days.
*STB includes Set Top Box, Remote Control Unit (RCU), Power Supply Unit (PSU), HDMI Cable and RCA or AV Cable