Refund Policy - RealVU

Refund Policy


Refund for Set Top Box (STB):

The Subscriber has the option to return the STB to RealVU in full working condition. Refund will be calculated at the depreciation rate of 2.5% per month in accordance with the following table and terms & conditions:

Conditions Deductible Amount Total Deductible Amount
Return within 1st Year 1020 1020
Return on 13th Month 85 1105
Return on 14th Month 85 1190
Return on 15th Month 85 1275
Return on 16th Month 85 1360
Return on 17th Month 85 1445
Return on 18th Month 85 1530
Return on 19th Month 85 1615
Return on 20th Month 85 1700
Return on 21st Month 85 1784
Return on 22th Month 85 1869
Return on 23th Month 85 1954
Return on 24th Month 85 2039
Return on 25th Month 85 2124
Return on 26th Month 85 2209
Return on 27th Month 85 2294
Return on 28th Month 85 2379
Return on 29th Month 85 2464
Return on 30th Month 85 2549
Return on 31st Month 85 2634
Return on 32th Month 85 2719
Return on 33th Month 85 2804
Return on 34th Month 85 2889
Return on 35th Month 85 2974
Return on 36th Month 85 3059

**There will be no refund after 36 months from the date of purchase of STB.

Terms & Conditions:
1. The Subscriber is required to bring the STB to the designated ‘Collection Point’. In this regard, please call at 16442 or visit RealVU Website from 15th October 2018 onwards to locate the nearest “Collection Point”.

2. Irrespective of location of purchase, for eligibility of refund the Subscriber is required to follow the process as detailed below:

a. Proof of ownership (Original SAF or Money receipt or  Warranty Card) (Any one of these documents)

b. Subscriber ID verification: Subscriber ID (Mandatory) & Registered Mobile Number (RMN). Additionally subscriber will need to bring their original National ID or Passport along with a copy of National ID or Passport for submission.

c. Required components for Refund Eligibility are STB, RCU, PSU, HDMI and RCA or AV Cable, all in working condition

d. Duly filled and signed STB Collection Form (available at the Collection Point)

e. Required information for refund: Name & Address, Bank Name, Branch Name and Account Number for online transfer or MFS type and number.

Note: No refund will be applicable if the above criteria are not met. 

3. The RealVU representative at the collection point reserves the right to verify the working condition of the STB component.

4. Subject to successful verification of Subscriber information and STB in working condition, the mode of payment will be as per Subscriber’s selection in the STB Refund Process Form. Refund options are either Bank transfer or MFS (bKash or Rocket). The applicable refund amount will be disbursed to the Subscriber within 15 working days.

*STB includes Set Top Box, Remote Control Unit (RCU), Power Supply Unit (PSU), HDMI Cable and RCA or AV Cable